Introduction

Welcome to Drive Aid Ltd. These Terms & Conditions explain the rules and conditions for using our website and services. By accessing our website, booking a consultation session, submitting information through our forms, or using our services, you agree to these Terms & Conditions.

Company Information:

Company Name: Drive Aid Ltd
Company Registration Number: 17058699
ICO Registration Number: ZC100069

Email: contact@driveaid.ltd
Telephone: 02035401588

About Our Services

Drive Aid Ltd provides insurance consultancy and assistance services to customers in the UK. Our services include:

• Helping customers understand their insurance requirements
• Providing guidance on suitable insurance options
• Conducting paid consultation sessions
• Assisting customers with searching for insurance quotations
• Comparing available insurance options based on customer requirements
• Providing quotation information received from insurance providers or relevant sources

Our service is designed to help customers make informed decisions regarding insurance options.

Insurance Advice and Recommendations

Drive Aid Ltd provides insurance guidance and consultancy support based on the information provided by customers. Please note:

• We do not guarantee that any insurance provider will accept your application.
• We do not guarantee specific insurance prices, premiums, coverage, or policy terms.
• Final decisions regarding insurance acceptance, pricing, and policy conditions are made by the relevant insurance provider.
• Insurance policies are subject to the terms, conditions, and requirements of the selected insurer.
• Customers are responsible for checking all policy details before purchasing insurance.

Consultation Services

Customers may book paid consultation sessions through our website. During a consultation session, we may:

• Discuss your insurance needs
• Explain available insurance options
• Provide general guidance about insurance products
• Suggest possible approaches based on your circumstances

A consultation session does not guarantee that you will obtain insurance or receive a specific quotation.

Consultation Fees and Payment Terms

All consultation sessions provided by Drive Aid Ltd are paid services. By booking a consultation:

• You agree to pay the displayed consultation fee before receiving the service.
• The consultation fee covers our time, professional assistance, and service provided during the session.
• Prices displayed on our website may be updated from time to time.
• Payment must be completed successfully before your booking is confirmed.

Cancellation and Refund Policy

Due to the nature of our consultancy service:

• Consultation fees are non-refundable once a booking has been confirmed.
• Once payment has been received, our time and resources may be allocated to provide the requested service.
• If you are unable to attend your scheduled appointment, please contact us as soon as possible.

We may consider appointment changes or rescheduling requests at our discretion, depending on availability.

Customer Responsibilities

When using our services, you agree that:

• All information provided by you is accurate, complete, and up to date.
• You will provide any necessary information required to assist with insurance searches.
• You will inform us if any provided information changes.
• You understand that incorrect or incomplete information may affect insurance quotations or outcomes.

Customers are responsible for reviewing all information before accepting any insurance offer.

Information Provided for Insurance Searches

If you request assistance with finding insurance quotations, you may provide information including:

• Personal details
• Vehicle information
• Driving history
• Insurance requirements
• Other relevant information

You authorise Drive Aid Ltd to use this information only for the purpose of assisting with your insurance enquiry.

We handle personal information according to our Privacy Policy.

Third-Party Insurance Providers

Drive Aid Ltd may work with or obtain information from third-party insurance providers, brokers, or quotation platforms. We are not responsible for:

• Decisions made by insurance providers
• Changes in insurance prices
• Policy acceptance or rejection
• Terms and conditions applied by third parties
• The performance of third-party websites or services

Customers should review the relevant insurer’s terms before purchasing any insurance policy.

Website Usage

When using our website, you agree not to:

• Use the website for unlawful purposes
• Submit false or misleading information
• Attempt to damage or interfere with website functionality
• Copy or misuse website content without permission

We reserve the right to restrict access to users who misuse our website or services.

Website Information Accuracy

We aim to keep the information on our website accurate and updated. However:

• Information may change without notice.
• We do not guarantee that all website content is completely error-free.
• We are not responsible for losses caused by reliance on website information alone.

Intellectual Property

All website content, including:

• Text
• Logos
• Graphics
• Images
• Website design
• Branding materials

belongs to Drive Aid Ltd unless otherwise stated. You must not reproduce, modify, distribute, or use our content without written permission.

Limitation of Liability

Drive Aid Ltd will provide services with reasonable care and professionalism. However, we are not responsible for:

• Insurance provider decisions
• Financial losses caused by customer decisions
• Incorrect information supplied by customers
• Changes made by insurance companies
• Third-party service failures

Customers remain responsible for making their own final decisions regarding insurance purchases.

Data Protection

We collect and process personal information according to applicable UK data protection laws. For more information about how we collect, use, and protect your information, please read our Privacy Policy.

Complaints

We aim to provide a professional and reliable service. If you are unhappy with our service, please contact us:

Email: contact@driveaid.ltd
Telephone: 02035401588

We will review your complaint and respond within a reasonable timeframe.

Changes to These Terms

Drive Aid Ltd may update these Terms & Conditions from time to time. Any changes will be published on this page with the updated effective date. Your continued use of our website and services after changes are published means you accept the updated Terms & Conditions.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes relating to these Terms & Conditions will be subject to the jurisdiction of the courts of England and Wales.

Contact Information

Drive Aid Ltd

Company Registration Number: 17058699
ICO Registration Number: ZC100069

Email: contact@driveaid.ltd
Phone: 02035401588

Opening Hours:

Monday – Saturday: 9:00 AM – 6:00 PM
Sunday: Closed