Introduction

Welcome to Drive Aid Ltd.

Drive Aid Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, book a consultation session, or request assistance with insurance searches and quotations.

Company Information:

Company Name: Drive Aid Ltd
Company Registration Number: 17058699
ICO Registration Number: ZC100069
Email: contact@driveaid.ltd
Telephone: 02035401588

This Privacy Policy applies to information collected through our website, online forms, consultation bookings, email communication, and any other services provided by Drive Aid Ltd.

Information We Collect

We may collect different types of personal information depending on how you use our services.

Information You Provide Directly

When you contact us, book a consultation, or request insurance assistance, we may collect:

• Full name
• Email address
• Telephone number
• Address details
• Date of birth (where required for insurance assistance)
• Vehicle information
• Driving licence information (if required)
• Insurance history details
• Employment or occupation information (where relevant)
• Any other information you provide to help us assist with insurance enquiries

Payment Information

When you purchase a consultation session, payments may be processed through third-party payment providers. We do not store your complete payment card details on our website.

How We Use Your Information

We use your personal information for the following purposes:

Providing Consultancy Services

We use your information to:

• Arrange and provide paid consultation sessions
• Understand your insurance requirements
• Provide guidance about suitable insurance options
• Explain different insurance products and coverage options

Insurance Quote Assistance

If you request our assistance in finding insurance quotations, we may use your information to:

• Search for suitable insurance options
• Communicate with insurance providers, brokers, or quotation platforms where necessary
• Compare available insurance options
• Send quotation details and related information to you

Website and Service Improvement

We may use information to:

• Improve our website functionality
• Improve customer experience
• Respond to enquiries
• Maintain service quality

Legal Basis for Processing Your Information

Under UK GDPR, we process your personal information based on the following legal grounds:

Contractual Necessity

When you purchase a consultation session or request our services, we process your information to provide the agreed service.

Consent

Where required, we ask for your permission before processing certain information or contacting you for specific purposes.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, including improving our services, managing enquiries, and maintaining website security.

Legal Obligations

We may process and retain information where required by applicable UK laws and regulations.

Sharing Your Information

We respect your privacy and do not sell your personal information.

We may share your information only when necessary to provide our services, including:

• Insurance companies
• Insurance brokers
• Insurance quotation platforms
• Professional service providers
• Website hosting providers
• Payment service providers

We only share information required for the specific purpose and take reasonable steps to ensure your information is handled securely.

Insurance Quote Disclaimer

Drive Aid Ltd provides insurance consultancy and quotation assistance services.

When we help you search for insurance options:

• We do not guarantee acceptance by any insurance provider.
• Final insurance prices and policy terms are determined by the insurance provider.
• Quotes may change depending on information provided and insurer requirements.
• You are responsible for ensuring all information provided is accurate and complete.

Consultation Booking and Payment Policy

Our consultation sessions are paid services.

By booking a consultation session with Drive Aid Ltd:

• You agree to pay the advertised consultation fee.
• Consultation fees are non-refundable once the booking has been confirmed.
• The payment covers our professional time, advice, and consultation service.
• If you cannot attend your booked session, you should contact us as soon as possible to discuss availability for another appointment.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Understand website visitor behaviour
• Improve website performance
• Remember user preferences
• Analyse website traffic

You can control or disable cookies through your browser settings.

Data Security

We take reasonable technical and organisational measures to protect your personal information from:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration

However, no online transmission method can be guaranteed to be completely secure.

How Long We Keep Your Information

We keep personal information only for as long as necessary for:

• Providing our services
• Maintaining business records
• Meeting legal and regulatory requirements
• Resolving disputes

When information is no longer required, we securely delete or anonymise it.

Your Data Protection Rights

Under UK GDPR, you have rights including:

Right to Access

You can request a copy of the personal information we hold about you.

Right to Correction

You can request correction of inaccurate information.

Right to Deletion

You can request deletion of your personal information where legally applicable.

Right to Restrict Processing

You can ask us to limit how we use your information.

Right to Object

You may object to certain types of processing.

Right to Withdraw Consent

Where processing is based on consent, you can withdraw your consent at any time.

To exercise your rights, contact:

Email: contact@driveaid.ltd

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Drive Aid Ltd

Registration Number: 17058699
ICO Registration Number: ZC100069

Email: contact@driveaid.ltd
Phone: 02035401588

Business Hours:

Monday – Saturday: 9:00 AM – 6:00 PM
Sunday: Closed